TERMS OF SERVICE
VIDEO SCRAPBOOK DESIGN
You, the customer, grant full production and editorial control of all aspects of editing and creating the product to Warner Graphic (hereafter referred to as "WG"). WG agrees to work with you to create a video scrapbook that meets your specifications. WG agrees to make every provision possible to incorporate your suggestions and ideas into the video scrapbook. You are to make all design and editorial suggestions prior to shipment. After you have received the video scrapbook, changes can be made only if (1) WG failed to meet the specifications given by you prior to shipment (2) names, dates, quotes are incorrect according to the order form filled out by you. Please make copies of any photos you submit at a photo center before sending. Please do not send WG irreplaceable items. We cannot be responsible for items lost in the mail. Every possible attempt is made to include every photo you send to us. WG does not however, attempt to guarantee any specific picture be included in the video scrapbook. Certain photographs, and video depending on their quality and visual appearance, are impossible to scan and/or include in the presentation. WG reserves the right to eliminate photographs from the video scrapbook. We also reserve the right to crop, color correct, or restore any photograph used in the presentation to increase visual appearance. Specific colors may not appear to be the same on screen; therefore, WG is not responsible for photographs that appear to be slightly darker or lighter than the original prints. However, all attempts will be made to produce accurate representation of each photo. You are responsible for numbering each photograph and for specifying the order in which they are to appear in the video scrapbook. This can be done by writing on the back with a pencil or using "post-it" notes. WG does not guarantee, but will make every attempt to place the photos in the exact order requested. WG assumes the right to change the order requested by you (slight changes to help the "flow" of the video, etc.) If placement order is not specified, WG will attempt to categorize the photos chronologically. In this case, WG is not responsible for photos that appear in the incorrect order. WG agrees to make every attempt possible to verify all information given by you in the online order form. It is your responsibility, however, to ensure that all information provided on the order form is correct prior to submission. In the event that the incorrect information is included in the video scrapbook as a result of incorrect information provided in the order form (e.g. misspellings, incorrect information, music, etc.), it is your financial responsibility to purchase an additional copy with the correct information and/or return the incorrect videos to WG to be corrected and returned (standard shipping applies).
PAYMENT
Full payment is due within 14 days of submitting a Warner Graphic order form, unless otherwise agreed upon with a WG representative. Dates are reserved only when complete payment is received. Payments can be made by cash, check, or money order . Any bank charges incurred due to returned checks will be charged to you along with a $40 insufficient funds fee. All personal checks must clear before delivery with no exceptions. With this in mind, customers must plan accordingly. All selections are final once customer has turned in completed order form (this includes all photograph/music/package selections, etc.) unless otherwise agreed upon with WG. All photographs and music selections will be returned to the customer only after full payment has been received. Full payment must be received before the video scrapbook is delivered with no exceptions.
COPYRIGHT
The Copyright of all video scrapbooks is retained by WG. Reproduction by video or any other means is strictly prohibited. Original files remain the property of WG and may be used for advertising, display, or any other appropriate purpose. In return, WG agrees to use the same in good faith and in good taste. All music used in video scrapbooks is copyrighted material to which WG does not hold copyrights. By submitting an order form and agreeing to WG's terms of service, you attest that you have purchased and possess your own original copy of all music used in your video.
EXTENUATING CIRCUMSTANCES
The due performance of this agreement is subject to alteration or cancellation by WG owing to any cause beyond their control. WG takes the utmost care in processing, designing, and transporting customers' video scrapbooks. Every care is taken in scanning, designing, and processing using professional equipment and materials. In the unlikely event of total technical failure, or any extenuating circumstances that prevent the video from being delivered on time, WG's liability shall be limited to a full refund of all money paid for the event package. In the event that a video is damaged during the shipping process, WG will ship a new video to you (at no additional cost) upon the return of the damaged video.
SHIPPING AND SCANNING
In the event that shipping is necessary, a shipping/packaging fee of $15 (US residents) or $25 (outside the US) will be added to the video scrapbook price. If overnight shipping is required as a result of late payment by you or a last-minute order, an additional charge is $10 will be added, bringing the shipping total to $25 for US residents. Shipping insurance is optional but recommended. Any insurance requested will cost you only the actual charge of insurance. You may scan your own photos or request that WG scan them.
CUSTOMER AGREEMENT
It is mutually agreed that the above-mentioned terms form an integral part of this contract and that no variation or modification of this contract shall be effective unless accepted by Warner Graphic in writing.